Service / Support
When you purchase a system from JT Automation, our partnership doesn't end on the installation day. We continue to back our customers and their products with the highest levels of service and support. We're more than just a system provider, we're your complete solution.
We provide our customers with:
- Service & support contracts
- Remote connection support
- Full spare part solutions
- Field service
- Diagnostic troubleshooting
- Direct engineer communication
What is Optimized Laser Automation Repair?
We Know Lasers. We Know Automation.
And now we’re offering that experience to optimize your work cell, even if we didn’t originally build it!
Repair
We’ll bring our full field service capabilities to your machine and perform general, automation and electro-mechanical repairs. We’ll weed out the bad parts and install fresh ones to make your system run like new.
Optimize
We’ll tune your system to run at its best! Our laser system checks include beam profiling and energy verification, and we’ll adjust, lubricate, clean and align your laser and motion systems to achieve optimal performance.
Upgrade
Looking to expand the scope or improve the performance of your equipment? Look no further! We can replace your old lasers, computers, drives, motors – just about any component of your system – with the latest and greatest technology. We can also design new and improved tools and fixturing, create add-on modules to expand your repertoire, and create a new and improved HMI.
Maintain
We’ll come to you to perform preventative maintenance on your system at your request. We also offer annual maintenance packages to save you money and remove the headache of unplanned downtime.
Replace
Alas, all good things come to an end. If it’s time to replace your outdated, unreliable equipment with a new state-of-the-art system, we’ve got you covered. Using the latest laser technology coupled with leading-edge automation, our team will design and deliver a complete new system customized for your part families. We have experts in all the right disciplines, including laser process development and integration, Cartesian and robotic motion systems, machine vision, custom HMI programming, and of course, aftermarket service and support.
Whether your laser has seen brighter days or your robot has lost its mojo, our team of super techs will put you back on top!