This is a full-time Field Service Engineer (FSE) position based in Windsor, CT, with local responsibilities and travel time of up to 100%. The FSE supports customer needs by applying strong technical expertise and interpersonal skills to design and implement effective solutions for standard and custom JT Automation designed systems, with a focus on maintenance and continuous improvement. Drawing on mechanical, electrical, and controls engineering principles, the FSE delivers high levels of applied critical thinking and customer service while representing JT Automation’s core values. Travel to customer sites is required to lead capital equipment installations, perform maintenance activities, and respond to unplanned downtime.
Primary Duties and Responsibilities
- Travel to customer sites as needed to support JT Automation installations, maintenance, debugging, and service; same-day travel may be required.
- Interpret manuals, schematics, and wiring diagrams to diagnose and repair equipment using sound electronics knowledge and test instruments.
- Train with lead engineers to learn the design, operation, and behavior of new and existing systems.
- Provide timely technical support remotely via phone, email, and remote access.
- Serve as a customer-facing technical resource, collaborating with engineers and senior staff to resolve issues.
- Analyze and troubleshoot complex system issues, coordinating corrective actions as needed.
- Manage service tickets per escalation priorities and document all interactions in the ticketing system.
- Produce clear, thorough service reports for internal teams and customers.
- Learn and test new JT Automation equipment prior to shipment. Design preventive maintenance work instructions, templates, and interval schedules for customer systems.
- Apply root cause analysis to identify recurring issues and communicate findings to engineering.
- Participate in on-call support rotations when required.
- Assist with spare parts inventory management.
- Identify value-added service or sales opportunities and communicate them to the Service Manager.
- Work closely with customers to ensure needs are clearly understood and met.
Secondary Duties and Responsibilities
- Assist with the design, assembly, and troubleshooting of mechanical systems, including motion systems, tooling, and machine structures, using solid models as references.
- Support the design, assembly, and debugging of electrical panels and enclosures, including component selection, layout, wiring, and schematic feedback.
- Fabricate or modify simple components using standard machine shop equipment.
- Collaborate with mechanical, electrical, and controls engineers to debug system interactions.
- Assist with developing, testing, and debugging control software (e.g., Visual Basic.NET, ladder logic, or similar languages).
- Help specify, assemble, and document pneumatic and hydraulic systems.
- Support component selection, considering cost, availability, and performance.
- Prepare clear, accurate documentation for system design, operation, maintenance, and repair.
- Provide progress updates to management and maintain a clean, organized work environment.
- Travel to vendors or industry conferences as needed for training, information, or product demonstrations.
**The duties and responsibilities as described above may be supplemented by other duties needed to help drive to our organization’s Vision and Core Values.
Desired Qualifications
Education & Experience
- Associate degree in a technical field (mechanical, electrical/electronics, software, robotics, or related), or equivalent combination of education and experience; bachelor’s degree preferred.
- 2–3 years of experience in mechanical or electrical assembly and/or industrial equipment maintenance.
- Experience with SolidWorks (3D modeling, drawings, PDM; simulation a plus) and CAM software preferred.
- Familiarity with programming platforms such as TIA Portal, RSLogix 5000, or similar.
- Experience with electrical schematic software; SolidWorks Electrical preferred.
Specialized Equipment Knowledge
- Machine shop equipment (knee mill, engine lathe, surface grinder, belt grinder).
- Manual, electric, and pneumatic hand tools.
- Precision measurement instruments (calipers, micrometers, dial indicators).
- Electrical fabrication tools (soldering, crimping, panel fabrication).
- Familiarity with lasers and optics is a plus.
Knowledge, Skills & Abilities
- Strong customer service, communication, and interpersonal skills.
- Proven troubleshooting and technical diagnostic abilities.
- Ability to analyze and resolve complex equipment issues safely and effectively.
- Strong analytical, listening, and problem-solving skills.
- Ability to multitask, work independently, and manage stress.
- Spanish proficiency, and knowledge of additional languages, is a plus.
- Willingness and ability to travel, often on short notice.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear. The employee will at times be required to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, and ability to see color.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to the risk of radiation. The employee is frequently required to work near moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to work in high, precarious places, toxic or caustic chemicals, risk of electrical shock, and vibration.
The noise level in the work environment is usually moderate.
Equal Opportunity Employer
It is JT Automation’s policy to provide equal employment opportunity for all qualified employees and applicants without regard to race/color, religion, age, sex (including pregnancy), national origin, disability, veteran status, marital status, genetic information, or other characteristic protected by law.